As a pre-revenue startup, One Commerce set out to become a unified commerce management platform that empowers brands to sell anywhere and ship everywhere - all from one streamlined ecosystem in an AI-enabled platform.
Product Experience Management
Rich, accurate, easily-accessible product data is the lifeblood of unified commerce. One Commerce's Product Information Management tool empowers merchants to create, enrich, publish, syndicate, and measure performance of all products across all channels in an intuitive interface.
- Master Product Data Management & Governance
- In-app Product Data Editing / Bulk Editing
- AI-Assisted Product Content Generation
- Omni-Channel Product Syndication / Mapping
- SKU, Marketplace-level Analytics & Reporting
- SKU, Marketplace-level Predictive Modeling
- Competitive Pricing / Repricing Engine
Unified Channel Manager
Connecting and managing product, order, inventory, and returns data across dozens or even hundreds of distribution platforms is complex. One Commerce's Channel Integrator tools simplify the process and compress the timelines for multiplying your product reach.
- Map products, orders, inventory, and returns data by marketplace
- Visualize, diagnose, and resolve integration feed status on the fly
- Sync integration data by marketplace feed type and status
- Enable omni-channel & branded storefront integrations
- Manage inventory, orders, and products by marketplace and venue
- Marketplace-specific reporting & predictive modeling
Order Management System
Holistic processing and views of the overall health and performance of all orders from all sources give merchants powerful tools to manage product lines, sales channels, and financial health. One Commerce's Order Management System provides a tech-forward, user-friendly interface that informs partners in a single view.
- Omni-channel order processing
- Shipping management & tracking
- Omni-channel integrations
- Customer management / CRM integration
- Multi-gateway payment processing
- Returns management / reverse logistics
- Advanced full life-cycle analytics & tracking
Omni-Channel Fulfillment
Complete visibility and control of inventory levels and parcel handling goes a long way toward an optimal balance of supply and demand - keeping products moving in balance with capital deployment risk.
- Real-time order and inventory tracking
- Omni-channel order / inventory management
- Robotics & pick automation
- ERP / supply chain systems integration
- Advanced stock replenishment
- Multi-warehouse management
- Full audit trails on every touch
- Returns management, resale, and disposal
- AI-enabled inventory forecasting & predictive modeling
Growth Driver Dashboard
One Commerce's suite of analytics and predictive tools illuminates rich business insights across every stage of the product, order, inventory, fulfillment, and returns life cycle. Insight, understanding, and action intersect in a narrative analytics engine that delivers interactive, story-driven recommendations.
- Real-time omni-channel analytics & predictive modeling
- Timely signals from a rule-based alert system
- Elastic inventory supply & demand forecasting
- Fulfillment, product, promotion, inventory & shipping insights
- Competitive pricing & repricing engine
- Performance benchmarking & market intelligence
- Growth driver identification and impact estimation
About the project
One Commerce is a powerful commerce management platform that enables brands to sell anywhere and ship everywhere - all through one centralized system. Building essentially an ERP for e-commerce required deep business knowledge, design expertise, and development and delivery excellence. I was first brought into e-commerce as head of UX by Tradefull's CTO, where I was promoted and built out the product team. From there, Tradefull's CEO made me the first hire at One Commerce and its Chief Product Officer. I built the engineering budget, hired and led a team of 12, and scoped the platform - taking five complex modules from zero lines of code to live in about seven months.
The Challenge
Building an entire ecosystem of interdependent applications in a timely manner with limited resources.
Key issues identified
- Un-scoped requirements
- Lack of clarity around core modules and features
- Small team with limited experience
- No design system
- Un-identified or inadequate tooling definitions
The Goals
Define and deliver a minimally viable product that could onboard and service new customers as quickly as possible.
Key resolutions
- Deeply scoped the entire platform
- Hired, onboarded, and re-organized new teams
- Streamlined the design-to-delivery pipeline
- Created and licensed a scalable design system
- Defined cost-effective tools and processes for delivery
Prototype first
Product Development Overview
Before launching development, we designed each feature and built a clickable prototype in Figma - letting the team test user flows, interactions, and overall usability. It validated structure, surfaced friction points, and aligned the entire team before writing a single line of code.
Rich has a keen understanding of user requirements and is adept at translating them into features that not only meet but exceed expectations. His commitment to delivering high-quality, user-centric products has been a key driver of our success.
